Here is how you can create a simple WhatsApp bot with Flows automation:-
1. Accessing Flows
- Navigate to Automations.
- Click on "Add Flow" to create a new flow.
2. Creating a New Flow
- Name your flow.
- Click on "Create."
3. Setting Up a Basic Bot Response
- Create a scenario where if someone reaches out, the bot responds with a welcome message.
- Trigger the appropriate message based on specific words by setting it up under Phrases.
4. Sending a Welcome Message
- Create a new Node.
- Go to Marketing and select "Send WhatsApp Message"
5. Choosing Message Templates
- Select either an existing approved template message or send a direct message.
- Since the user initiated the conversation, you can send non-approved messages as well.
- Select "Direct Message."
6. Types of Messages
- You can send various types of messages like text, image, video, document, and list messages.
- If you want to give users options, select the List type.
7. Customizing the List Message
- Add your message in the text box.
- Set the button name (e.g., "Nor").
- Define the options to show when the user clicks the button (e.g., "Sales" and "Support").
8. Enabling User Response
- Enable the "Wait for User Response" option (default is 30 minutes, but this can be adjusted).
9. Setting Up Actions Based on User Choices
- If the user selects Sales, send another message by going to Action, then selecting Marketing and Send.
- Add your message and disable "Wait for Response" since no further action is required.
- Repeat the same steps for the Support option.
10. Handling Multiple Responses
- Use the Default Option to handle multiple replies within the set response time.
- Follow the same setup steps, selecting WhatsApp's message as a common text.
11. Advanced Customizations
- Use additional actions such as sending messages and emails.
- Explore advanced options like adjusting time, using formulas to calculate data, and generating random numbers with the Random Number Node.
- Set up delays between nodes using the Delay section.
12. Completing Your Flow
- Once your flow is created, a document fragment will be generated.
- If someone replies, the cadence will break, and a salesperson can take over.
- Set up breakup rules based on certain conditions.
