Which Sent Messages Appear in the Inbox?

Depending on how the message is sent—whether through campaigns, API, automation, or manually—only certain types are recorded in the inbox. Here's what gets logged:

1. Messages Sent Directly from the Inbox

Messages that are manually sent from the inbox (WhatsApp or RCS) will always appear in the inbox.

2. Campaign Messages (People Collection or List-Based)

Messages sent via a campaign will appear in the inbox only if:

• The audience is selected as “People (Collection)”, or

• The message is sent to a list created from a People Collection.

Note: Campaign messages sent using copy-paste or file upload will not appear in the inbox.

3. API Messages

Messages sent via the API will appear in the inbox only when the linkWithRecord key is set to true in the API request.
If it’s not included or set to false, the message will not be visible in the inbox.

4. Automation Workflow Messages

Messages triggered automatically through workflows (e.g., follow-ups, reminders) will appear in the inbox.

If you still don't see a message in your inbox, double-check the method of sending and ensure all necessary conditions (like linkWithRecord) are met.